Frequently Asked Questions

There isn’t a “one-size fits all” quick fix in our industry. Every home and the problem it faces are different. So, how can we help you? If you’re a homeowner dealing with water damage or seepage, air quality issues, or foundation problems, Quality Waterproofing has a custom solution just for you. Take a look at some of the common questions you might have before making a decision of choosing a waterproofing or foundation repair contractor.

Ten Questions to Ask When Choosing a Foundation Repair or Waterproofing Contractor

When choosing a foundation repair or waterproofing contractor, you are making a decision for the lifetime of your home. Quality Waterproofing would like to help you make an informed decision by asking the following questions:

How long have you been in business?: Many companies will state that they have a certain number of years of combined industry experience, but they do not tell you how many years they have been in business as a company. Since most services are accompanied by a warranty that extends beyond the date of work completion, it is important to know you have a company that has stood the test of time. Quality Waterproofing has been in business since 1955.
Do you have a permanent physical location?: Often times, here today, gone tomorrow contractors do not have a permanent physical location - they operate out of a home garage or storage facility. This can make them hard to track down if and when you need them. Quality Waterproofing is located at 200 S. Elam Avenue in Valley Park, MO and our office hours are Monday-Friday, 8am-5pm.
Did your inspector arrive in a marked company vehicle?: While this may seem like a strange question to ask, a marked company vehicle signals to a home owner that the company inspecting your foundation is committed to the work it is doing, and not hiring part time, or contract based inspectors who do not have the knowledge and expertise required to provide the correct solution for your waterproofing or foundation problem. Quality Waterproofing only hires full time, highly knowledgeable inspectors who will arrive in a marked company vehicle.
Are you accredited with the BBB?: The BBB is a great resource for homeowners when selecting contractors of any kind. Quality Waterproofing is accredited with the BBB and has earned a A+ rating.
Are you fully licensed and insured?: It is important to know that anyone working in your home is fully licensed and insured for the work being performed. Quality Waterproofing is fully licensed and insured.

Do you perform a drug and background check on your employees before hiring them?: Since you are inviting virtual strangers into your home, it is important to know that they have been properly screened. Quality Waterproofing pre-screens all employees with a drug and background check before hiring them.
Are you a franchise?: While there is certainly nothing wrong with a franchise, often times they take a one size fits all approach, and do not offer the ideal products for St. Louis homes. Quality Waterproofing is locally owned and operated, and is not a franchise, so we select only the highest quality products that are optimal for your St. Louis area home.
Can you tell me about your reputation in the community?: Many waterproofing companies dread this question because, frankly, their reputation is not very good. Quality Waterproofing prides itself on its excellent reputation in the community, which is why we work for some of the areas largest builders, and organizations such as the St. Louis Zoo.
Is your warranty verbal or in writing?: Many companies will not provide you a written copy of your warranty. Quality Waterproofing will provide you a written copy of your warranty upon the completion of your work, and also retains a copy of this on file. If you would like to view a sample copy of our warranty, you may do so by visiting QualityWaterproofing.com.
Do you belong to any professional organizations, and if so, which ones?: It is important to know that your foundation repair and waterproofing contractor is affiliated with organizations that promote knowledge sharing and best practices. Quality Waterproofing belongs to both the Basement Health Association and the Home Builders Association of St. Louis. and continues to be a leader in St. Louis waterproofing and foundation repair technology and innovation.